Course Overview                  :

Welcome to the Administrative Support Skills Course. Having effective administrative skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavour you pursue. Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyse it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skilfully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviours in a short amount of time.

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This Course will give new administrative assistants tools that will make them that person that the office can’t live without.

Course Objectives                :

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today. By the end of this Course, you will be able to:

• Getting Organized
• Manage their time more effectively
• Prioritize their time so they can get it all done.
• Complete Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• Deal better with their managers
• Taking Care of Yourself is a priority

Module                                   :

Module 01: Introduction

Module 02: Getting Organized (I)

Module 03: Getting Organized (II)

Module 04: Managing Time

Module 05: Getting It All Done on Time

Module 06: Special Tasks

Module 07: Verbal Communication Skills

Module 08: Non-Verbal Communication Skills

Module 09: Empowering Yourself

Module 10: The Team of Two

Module 11: Taking Care of Yourself