Administrative Support

Welcome to the Administrative Support Skills Course. Having practical administrative skills is essential in today’s work environment. Being organised, punctual, and effective in your written and verbal communication skills are crucial if you want to achieve your goals in any endeavour you pursue.

Think about it. The current business environment is filled with many sources of information, and you have to take that information and analyse it, prioritise it, and process it to the extent where value is achieved for the organisation.

Good administrative skills reduce the risk of “things falling through the cracks.” Excellent administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this module will take time to root into your daily work routine. However, consistently applying the concepts every day is the key to changing and adopting new behaviours in a short amount of time.

Administrative assistants are a vital part of most office environments. They work quietly in the background, ensuring the business runs smoothly and efficiently. This course will give new administrative assistants tools to make them that person that the office can’t live without.

Administrative Support Course Objectives

Research has consistently demonstrated that learning occurs more easily and rapidly when clear goals are associated with learning. With that in mind, let’s review our goals for today. By the end of this course, you will be able to:

• Getting Organised
• Manage their time more effectively.
• Prioritise their time so they can get it all done.
• Complete Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• Deal better with their managers
• Taking Care of Yourself is a priority

Administrative Support Course Modules

1. Introduction
2. Getting Organised (I)
3. Getting Organised (II)
4. Managing Time
5. Getting It All Done on Time
6. Special Tasks
7. Verbal Communication Skills
8. Non-Verbal Communication Skills
9. Empowering Yourself
10. The Team of Two
11. Taking Care of Yourself